Shipping & Returns
Shipping Policy Merchandise will be shipped via UPS and is subject to UPS standards and regulations and delivery limitations. MySolarStop.com makes every effort to ship all orders within 1 to 2 business days, Monday through Friday, or according to availability of stock. For US Post Office shipments: Shipping costs on original invoice will be estimated. Adjustments might be made after the shipment is mailed from the Post Office depending on the actual shipping price. If you have shipping policy questions, please email us at: MySolarStop@comcast.net Merchandise will be shipped via UPS and is subject to UPS standards and regulations and delivery limitations.
-Shipping and Handling Fee are non-refundable.
-Return items are all subject to a 25% restocking fee.
-Return or refund can take up to 4 weeks to process.
-Original receipt and Invoice # required for any return and refund.
-All returns must have a RA# (Return Authorization Number) from us to be accepted.
-All items must be in new and resaleable condition, including the original box, packaging, and accessories.
Return Policy
1. Notify MySolarStop.com within 3 days of delivery of the merchandise if you should encounter any problems with your order.
2. Damaged returns, manufacturer defects and/or items received in error must be returned for exchange, or credit to your credit card within a 7 day period from receipt of your order. Call or e-mail for approval prior to ship.
3. We want you to be 100% satisfied with your purchase. If for any reason you are not satisfied, you may return your product, provided it is in unused condition, and it is within 7 days of your invoice date. All merchandise returned or exchanged will be subject to a 25% restocking fee less the shipping charges. Shipping and handling on return merchandise will not be refunded or covered by us. All returns must have a RA # (return authorization number) from us to be accepted. The handling fee is assessed to help defray the costs associated with receipt, processing, inspection, repackaging, and paperwork processing to provide the credit and reenter into the inventory system.
4. An invoice must accompany the return in order to assure proper handling and credit. The return should be sent to: MySolarStop.com 402 Red sky Drive, St. Charles Illinois 60175
